Can a haircut really change your life? And how important is the client/hairdresser relationship? We spoke with Andrew Jose and Lorraine Pascale about the life-changing moment of a haircut.

Tell us about the first time you met and that career-defining moment.

Lorraine: I was 16-years-old when I first met Andrew. I was a young model and the agency sent me to see him to sort out my mop of messy hair. I had long hair and loved it. Growing it took ages so I avoided the hairdresser whenever I could. But Andrew cut it all off and even though I knew it looked good, I was really upset. However, that haircut had a huge part in helping my career. I was never going to get on the runway next to Naomi Campbell sporting a Jheri curl!

Andrew: When Lorraine first came to see me at the salon, she was a beauty hidden by a mop of hair. She really didn’t want her hair cut but it was relaxed and broken. I wanted everyone to see her and, after quite some time, we agreed and off it came! She hated it but we had a winner (and we’ve been friends ever since).

Andrew_Jose00007 – Copy copy
Andrew_Jose00007 – Copy copy

Lorraine Pascale

What was the impact of that haircut?

Andrew: It was a dramatic change and I knew Lorraine could carry it off, even at such a young age. She was beautiful with flawless skin and a great head shape, which was the most important thing. I bumped into Lorraine again a few years later in New York and her whole life had changed.

Did her haircut contribute to that change? I think so. Many years later, I was preparing her for a TV show and she said to me, ‘Do you remember when you cut my hair off? I hated my hair but it made me’. There was a new girl in town for catwalk, fashion and beauty, and with a dramatic statement haircut, people took notice of her.


"Once you’ve found a hairdresser you trust it’s a life changer. The relationship is one of the most intimate you have with someone."
Lorraine Pascale

Why is the client/hairdresser relationship so important when making a change?

Lorraine: I’ve come to understand the importance of hair over the years. It’s a statement to others about who you are, and as a society we often judge a person by their hairstyle rightly or wrongly. A good haircut can make you feel like you are on top of the world, however, I’ve also had days when I’ve wanted to hide from the world too! Dramatically changing your hair is like making a fresh start and makes you feel like a new person. Once you’ve found a hairdresser you trust it’s a life changer. The relationship is one of the most intimate you have with someone. If you have a big job you need to know your hair will look on point, so trust is absolutely paramount.

Andrew: Our work is incredibly important to people’s lives and being aware of the effect it can have: adding a fringe, chopping into layers, or a completely new look that can turn heads. Our skill to interpret someone’s needs emotionally and enhance their features is often undervalued but perhaps more importantly, taking responsibility for your client’s style will reflect the clientele you have and perhaps ultimately the career you enjoy.

Andrew Jose is at 1 Charlotte St, Fitzrovia, London W1T 1RB, UK.