How does STIL customise its services?
We have a bespoke colour menu designed with our clients in mind and we take every one through our 3-step STIL Service Programme which includes Personalisation, Service & Aftercare, and our Client Loyalty Programme. The STIL service plan has been created to support and look after the client at every touch point.
Personalisation: Based on the TIGI Creative Consultation concept, we look at fashion and style with our clients, and talk through trends that will work in harmony with their overall desired colour. At STIL, there’s no rule to fashion or age so we work with our client’s personal image to create a bespoke look to suit their individual style.
Service & Aftercare: Our aim is to provide a calming and rejuvenating experience for every client, as well as great hair! We have a trained massage therapist on site and deliver complimentary aromatherapy head massages with all of our services. At the end of their visit, we offer every client customised take-home treatments to maintain their look at home. We always want them to look their best and for their look to last.
Client Loyalty Programme: Providing a loyalty service for our regular clients is a hugely important aspect of what we do and offer. Our scheme includes discounts on our retail products, redeemable points for discounts, and invitations to bespoke STIL events. They are part of the STIL family – this is so important to us and is why our clients come back!